Privacy Policy

This Privacy Policy explains how Vegas Nova Casino may collect, use, store and protect personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use our services. We aim to handle information fairly, transparently and securely. By using the website, players acknowledge that information may be handled as described below, subject to any rights available under applicable Australian privacy requirements.

Vegas Nova Casino operates under a licence issued by the Anjouan Gaming Commission, Government of Anjouan, Union of Comoros, licence number ALSI-202502018-FI1. The site is secured with 256-bit SSL encryption.

Information we may collect

Vegas Nova Casino may collect information that players provide directly, information created through use of the website and information received from authorised service providers. The amount and type of information handled can depend on the services used, account activity and the checks required before certain activities can be completed.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, residential or contact information, username, account preferences and other information supplied during registration. We may also handle information used to confirm identity, age and eligibility to use gambling services.

Where verification is required, this can include copies or details from identity documents and other supporting information. Players should only provide information that is accurate, current and relevant to the requested service. Information may also be updated when players contact support, change account details or complete required checks.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, refunds, payment status and other transactions. Payment providers may process payment card, bank or other payment details under their own privacy policies. Vegas Nova Casino may receive information needed to confirm a transaction, prevent misuse, reconcile accounts and provide support, without necessarily storing complete payment credentials.

Technical, device and usage information

When players visit or use the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links followed, login events, session information and error reports. We may also receive information about the date and time of visits and the services or features used.

Communications and support information

If a player contacts us, we may keep the content of the communication, the player’s account details and information needed to respond. Support records can help us investigate questions, resolve disputes, identify repeated issues, improve service quality and maintain a record of important account-related decisions.

How and why information is used

Personal information is used for legitimate business, service, security and compliance purposes connected with the operation of Vegas Nova Casino. Depending on the circumstances, information may be used in the following ways:

To create, administer and maintain a player account.
To provide access to games, account tools and other requested services.
To process deposits, withdrawals, refunds and other account transactions.
To verify identity, age and account information where checks are required.
To conduct anti-fraud, anti-money-laundering, security and responsible gambling checks.
To detect suspicious, unauthorised, unlawful or prohibited activity and protect players and the website.
To provide customer support, respond to enquiries and resolve complaints or disputes.
To send service messages, security notices, account updates and other essential communications.
To send marketing communications where permitted and where the player has provided any consent that is required.
To personalise or improve website content, features, performance and user experience.
To understand website use through reports, analysis and aggregated information.
To meet legal, regulatory, tax, accounting, record-keeping and other obligations, or to establish and protect legal rights.

Retention and disclosure

Where information is no longer needed for a legitimate purpose, it may be deleted, anonymised or securely disposed of, subject to applicable retention requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account, communications or security records. Information may therefore remain in secure records for as long as necessary to meet those obligations, resolve disputes, prevent misuse or protect legal rights.

To operate the website, Vegas Nova Casino may share relevant information with trusted providers that support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, analytics, security and communications. These providers should only use information for authorised services and are expected to apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a lawful request, protect the safety or security of a person or service, investigate suspected unlawful conduct, enforce applicable terms or manage a dispute. We do not intend to disclose more information than is reasonably necessary for the relevant purpose.

Cookies, security and international handling

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, measure website performance and understand how visitors use the service. Some cookies may be placed by service providers that help deliver analytics, security, payments or other website features.

Cookies can contain information linked to a browser or device, but they are generally used to support the website rather than to identify a person on their own. Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect login functions, preferences, security checks or the availability of certain website features. Browser controls may also allow players to delete cookies already stored.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider requirements. No website, transmission method or electronic storage system can be guaranteed to be completely secure.

Players should protect their passwords, use secure devices and contact support promptly if they believe an account or communication has been compromised. Players should also avoid sharing passwords or sending sensitive information through unsecured or unexpected communications.

Providers located in other places

Some technology, payment, verification, support or other service providers may process information in Australia or in other countries. Where information is handled outside Australia, reasonable steps should be taken to support appropriate security and privacy protections, subject to the requirements that apply to the relevant service. By using the website, players understand that service-related information may be processed by authorised providers in locations needed to operate the service.

Children and unsuitable use

The website is intended for people who are legally permitted to use online gambling services. We do not knowingly seek personal information from children or people who are not eligible to use the service. If a parent, guardian or other person believes that information has been provided by an ineligible person, they should contact us so the matter can be reviewed.

Your privacy rights and contacting us

Depending on applicable privacy requirements and the circumstances of a request, players may have rights concerning the personal information we hold about them. These rights can include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing lawful reason to retain it, and withdrawing consent to marketing communications.

How to make a data request

Players can exercise their data rights by contacting support@vegasnovacasino.wtf. Please describe the request clearly and provide enough information for us to understand what is being requested. We may need to verify the identity of the person making a request before releasing, changing or deleting information. This is an important security step and helps prevent unauthorised access to account data.

For access, ask for a copy or description of the personal information held about you.
For correction, identify information that is inaccurate or incomplete and provide the correct details where appropriate.
For deletion, explain which information you want removed. Deletion may not be possible where records must be retained for legal, security, transaction, dispute or other legitimate reasons.
To withdraw marketing consent, contact support@vegasnovacasino.wtf or use an unsubscribe option included in a marketing message where one is available.
Withdrawal of marketing consent does not affect the lawfulness of marketing sent before the request was received.
Essential service, security and account messages may still be sent when needed to operate the account, protect the service or meet an obligation.

Players may also be able to control certain communications through account settings or browser controls. If a request cannot be fully accepted, we will aim to explain the relevant reason and any available alternatives. Requests will be considered in line with applicable requirements, security procedures and any continuing need to retain particular records.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using a new feature. Where an update is significant, additional notice may be provided through the website or another suitable communication channel.

If you have a question, concern or request about privacy or personal information, contact support@vegasnovacasino.wtf. We will review the matter and respond using the information available to us and the requirements that apply to the request.